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๐…๐จ๐ซ๐ž๐ข๐ ๐ง ๐‚๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐ฏ๐ž

Softvence Agency Alpha
Full Time Entry 20500 โ€“ 30000 BDT

Job Summary
We are looking for a ๐…๐จ๐ซ๐ž๐ข๐ ๐ง ๐‚๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐ฏ๐ž to manage client communications and provide timely support. You will act as the main point of contact for our international clients, offering solutions and suggestions while coordinating with internal teams to ensure smooth service delivery.

๐‰๐จ๐› ๐“๐ฒ๐ฉ๐ž: Full-Time, On-Site

๐๐ซ๐จ๐›๐š๐ญ๐ข๐จ๐ง ๐๐ž๐ซ๐ข๐จ๐: 6 Months (Based on your performance)
๐ƒ๐ฎ๐ญ๐ฒ: 6 days per week, 1 day weekend

๐’๐ก๐ข๐Ÿ๐ญ:  
โžงMorning: 7:00 am โ€“ 3:30 pm
โžงEvening: 2:30 pm โ€“ 11:00 pm
โžงNight: 10:30 pm โ€“ 7:00 am

๐’๐š๐ฅ๐š๐ซ๐ฒ: 20,500 - 30,000 (BDT)
๐‹๐จ๐œ๐š๐ญ๐ข๐จ๐ง: Medona Tower, 28 Bir Uttam AK Khandakar Rd, Mohakhali, Dhaka 1212

Key Responsibilities
  • Communicate professionally with foreign clients.
  • Understand client requirements and coordinate with internal teams for timely service delivery.
  • Maintain strong client relationships to enhance satisfaction and retention.
  • Handle inquiries, provide solutions, and escalate when necessary.
  • Prepare reports on client interactions and highlight opportunities for business growth.
Preferred Qualifications
  • Minimum Bachelorโ€™s degree, HSC/A-Level, or Diploma.
Experience Requirement
  • Excellent command of English (written and spoken).
  • Strong communication, problem-solving, and interpersonal skills.
  • Knowledge in Full Stack Website Development, Google Ads, Meta Ads, SEO, WordPress, Shopify, Wix, or Webflow,
  • Freshers are also encouraged to apply.
  • Ability to work independently and in a team environment.
Key Competencies
  • Excellent English communication skills, both spoken and written, with strong fluency in professional speaking and writing.
  • Minimum typing speed of 35+ WPM for effective international communication
  • Strong interpersonal, sales, and negotiation skills
  • Ability to explain services clearly and professionally, handle client queries and objections
  • Ability to work in roster-based shifts aligned with international time zones.
  • Must be willing to work on-site at our Mohakhali and Banasree Offices.
Benefits & Perks

โ€ข Performance-based bonus โ€ข Night allowance โ€ข Profit-sharing opportunities โ€ข Yearly salary review โ€ข Snacks provided in the office โ€ข Learning and development opportunities โ€ข Other benefits as per company policy