Key Account Manager – Business Development
Betopia Limited
Full Time
Senior
sales
Job Summary
A dynamic and customer-focused Key Account Manager
– Business Development to manage strategic customer relationships, drive
account growth, and maximize revenue opportunities. The ideal candidate will be
responsible for developing long-term partnerships with enterprise and
government clients, identifying cross-selling and upselling opportunities, and
ensuring high levels of customer satisfaction and retention.
Salary - as per market standard
Salary - as per market standard
Key Responsibilities
- Account Management & Customer Relationship
- Manage and nurture relationships with key strategic accounts and enterprise customers.
- Act as the primary point of contact for assigned clients and maintain strong executive-level relationships.
- Understand customer business objectives, challenges, and technology requirements.
- Conduct regular business reviews and strategic account planning sessions.
- Revenue Growth & Business Development
- Achieve assigned sales and revenue targets through account expansion and new business opportunities.
- Identify opportunities for upselling, cross-selling, and renewal of software licenses, subscriptions, and services.
- Develop account growth strategies and execute plans to maximize customer lifetime value.
- Generate new opportunities within existing customer organizations.
- Customer Success & Retention
- Ensure customer satisfaction by coordinating with delivery, support, and product teams.
- Monitor project progress and proactively address customer concerns.
- Drive customer retention and contract renewals.
- Build customer advocacy and develop reference accounts and case studies.
- Opportunity Management
- Manage the complete sales cycle within assigned accounts, from opportunity identification to contract closure.
- Coordinate proposal development, pricing discussions, contract negotiations, and commercial agreements.
- Maintain an accurate sales pipeline and forecast future revenue opportunities.
- Strategic Planning
- Develop and maintain detailed account plans, stakeholder maps, and growth roadmaps.
- Analyze customer business trends and identify opportunities for digital transformation initiatives.
- Monitor competitor activities and market developments within assigned accounts.
- Collaboration & Internal Coordination
- Work closely with business development, pre-sales, project delivery, customer success, product, and finance teams.
- Coordinate internal resources to ensure successful project delivery and customer satisfaction.
- Provide customer feedback to support product enhancement and service improvement initiatives.
- Reporting & Performance Management
- Maintain CRM records and account documentation.
- Prepare account performance reports, revenue forecasts, and customer engagement updates.
- Track customer KPIs and identify risks and growth opportunities.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Computer Science, Information Technology, Engineering, or a related field.
- MBA or equivalent postgraduate qualification is preferred.
- 5+ years of experience in Key Account Management, Enterprise Sales, Business Development, or Client Relationship Management within a software, SaaS, or IT services company.
Experience Requirement
- Experience working with government agencies, large corporations, banks, telecom operators, manufacturing companies, and development organizations.
- Proven track record of achieving sales targets and growing strategic accounts.
- Experience managing annual account portfolios valued at BDT 5 crore or more.
- Knowledge of procurement processes, software licensing models, and enterprise solution selling.
Key Competencies
- Strong knowledge of enterprise software solutions, SaaS, ERP, HRIS, CRM, Cloud, AI, Cybersecurity, and Digital Transformation services.
- Proven experience managing large enterprise or government accounts.
- Excellent relationship-building and stakeholder management skills.
- Strong negotiation, presentation, and communication abilities.
- Ability to identify customer needs and develop value-based solutions.
- Strong commercial acumen and contract management skills.
- Experience using CRM platforms and sales pipeline management tools.
- Excellent verbal and written communication skills in English and Bangla.
Benefits & Perks
• Festival Bonus • Annual Salary Review • Profit Sharing Opportunity • Professional Growth & Learning Environment • Supportive and Collaborative Team Culture
Quick Info
Views
525 views
Applications
57 applicants
Posted
2026-06-29